HELP & INFO
In the event that you are not completely satisfied with the item/s in your order, Freshmans Vintage will accept the return or exchange of any product provided that it is unworn and unused and returned in the same condition. The return must be carried out in accordance with the following returns procedure and meet the criteria:
The purchaser must contact Freshmans Vintage via email to agree to exchange or return, you must notify us within 14 days of purchase.
If you choose to exchange your item for something new please include the new items URL link (e.g. freshmansvintage.com/nike-sweatshirt-medium) within your email so that we can take it off the site for you.
Returns within 14 days from notifying us may be issued with a credit note, exchanged or a full refund in the original form of payment. A full refund is based upon the original purchase price less any processing charges incurred along with the original postage cost.
All returns must be in the original condition, unused and undamaged as determined by Freshmans Vintage. They must be returned in the original packaging and include any extras that were received with the order. All items have a Freshmans Vintage swing tag attached, if this tag is removed then the return will be void.
If you request a return, please email firstname.lastname@example.org, quoting your order number and clearly stating ALL reasons for the return within your initial email stating the reason for return. Any items returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender – a cost will be incurred to do so.
Freshmans Vintage Returns
Penny Hill Lane
Please note: All these conditions must be met in order to qualify for a return. If these conditions aren't met, then Freshmans Vintage holds the right to decline a return.
Fill in the contact form and we will get back to you as soon as possible. Or alternatively, email us at email@example.com or message us on instagram (@freshmansvintage)
All our items are shipped with Royal Mail, standard delivery costs £4 and usually takes 2-4 working days to arrive with you. Or, if you need your item a bit faster you can get express shipping which is charged at £6 and usually arrives within 1-2 working days. If you have any questions regarding shipping feel free to drop us a message.
All our international orders are shipped with Royal Mail and delivery time is dependant on where you are based. Standard International delivery is £15 and usually takes 7-10 working days to reach most destinations. If you have any questions regarding shipping drop us a message!
As most of the items we sell are vintage, the neck tags size doesn't always match the standard sizing of today and to help you guys out and to avoid mis-ordering items that won't fit, we hand measure every item and provide these for you to avoid all the inconveniences. Below we have shown you how we measure our items.
Firstly, we lay all of our items flat before taking measurements. Then we measure the pit to pit (line a). And then we measure the length of the top which is from the collars stitching down to the hem at the bottom of the top (line b).
Firstly, we lay the bottoms out flat before taking the measurements. Then, we measure the waist which is measured across the trousers waistband and then double it to get the waist measurement. Then we measure the inside leg which is from the crotch and down to the hem at the bottom of the leg.
Come down and see us at our warehouse:
Penny Hill Lane