In the event that you are not completely satisfied with the item/s in your order, Freshmans Vintage will accept the return or exchange of any product provided that it is unworn and unused and returned in the same condition. The return must be carried out in accordance with the following returns procedure and meet the criteria:
The purchaser must contact Freshmans Vintage via email to agree to exchange or return, you must notify us within 14 days of purchase.
If you choose to exchange your item for something new please include the new items URL link (e.g. freshmansvintage.com/nike-sweatshirt-medium) within your email so that we can take it off the site for you.
Returns within 14 days from notifying us may be issued with a credit note, exchanged or a full refund in the original form of payment. A full refund is based upon the original purchase price less any processing charges incurred along with the original postage cost.
All returns must be in the original condition, unused and undamaged as determined by Freshmans Vintage. They must be returned in the original packaging and include any extras that were received with the order. All items have a Freshmans Vintage swing tag attached, if this tag is removed then the return will be void.
Please note that ANY return made as a result of sizing issues will only be granted a credit note/exchange. No cash refunds will be offered in this instance.
If you request a return, please email , quoting your order number and clearly stating ALL reasons for the return within initial contact stating the reason for return. Any items returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender – a cost will be incurred to do so.
Freshmans Vintage Returns
Penny Hill Lane
Please note: All these conditions must be met in order to qualify for a return. If these conditions aren't met, then Freshmans Vintage holds the right to decline a return.
This does not affect your statuary rights